Privacy Policy
Last updated: October 2026 · Hem Travels
Effective Date: [09/01/2019]
At Hem Travels, we respect your privacy and are committed to protecting the personal information you provide when using our website, tour packages and vehicle rental services.
1. Information We Collect
When you contact or book with us, we may collect:
- Name
- Mobile number
- WhatsApp number
- Email address
- Pickup and drop-off location
- Travel dates
- Number of passengers
- Tour/package requirements
- Vehicle rental requirements
- Booking and payment-related information
- Any other information you voluntarily provide to us
2. How We Use Your Information
We may use your information to:
- Respond to your enquiries
- Provide tour package quotations
- Arrange vehicle rentals
- Confirm hotel and travel bookings
- Communicate booking details and updates
- Provide customer support
- Process payments where applicable
- Improve our services and website
- Send relevant travel information or offers where permitted
3. WhatsApp & Phone Communication
If you contact Hem Travels through WhatsApp, phone or other communication channels, we may use the information you provide to respond to your enquiry and manage your booking.
We do not sell your personal contact information to third parties for their own marketing purposes.
4. Website Enquiries
Information submitted through enquiry or contact forms may be stored by Hem Travels so that we can respond to your request and maintain booking records.
Please avoid submitting sensitive information that is not required for your enquiry or booking.
5. Payments
Where online payments are available, payment information may be processed through the applicable payment service provider. Hem Travels does not intentionally store complete card, banking or payment credentials unless specifically required and lawfully permitted.
6. Sharing of Information
We may share necessary information with trusted service providers when required to provide the services you request, such as:
- Hotels and accommodation providers
- Vehicle operators or drivers
- Tour/activity providers
- Payment service providers
- Technology or website service providers
Only information reasonably necessary for providing the requested service should be shared.
7. Google Analytics & Website Tools
Our website may use analytics and similar technologies to understand website traffic, visitor behaviour and website performance.
These tools may collect information such as browser type, device information, pages visited and general usage data.
8. Cookies
Our website may use cookies or similar technologies to improve functionality, understand website usage and provide a better user experience.
You can control or disable cookies through your browser settings, although some website features may not work correctly as a result.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss or disclosure.
However, no online system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for providing services, maintaining business records, resolving disputes, complying with legal requirements and other legitimate business purposes.
11. Third-Party Websites
Our website may contain links to third-party websites such as Google Maps, Google Business Profile, WhatsApp, payment providers or other travel-related services.
We are not responsible for the privacy practices or content of third-party websites. Please review their respective privacy policies before providing information.
12. Children's Privacy
Our services are not specifically directed at children. We do not knowingly collect unnecessary personal information from children.
13. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion of information where applicable.
To make a privacy-related request, contact us using the details below.
14. Contact Us
Hem Travels
F9-Silver Point Complex, Near R&S Cinema Road, Anand, Gujarat
Phone: +91 81414 17143
Email: hemtravels3800@gmail.com
For any privacy-related question or request, please contact us.
15. Policy Updates
Hem Travels may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised effective date.
By using our website or submitting an enquiry, you acknowledge that you have read and understood this Privacy Policy.